To whom it may concern,

Our hot tub was delivered on Saturday and I would like to say we were very impressed with the three delivery men. They were very accommodating and definitely went above and beyond. Again, I am very pleased with their services and believe their hard work should be recognized.

Thank you,

Caitlin M. Jones

Mike,

I wanted to take a few mins and thank you for all your help in becoming spa owners.

I really appreciate that you were willing to actually spend some time with my wife and I discussing the merits of various spas without giving us a high pressure sales pitch or trying to steer us to any particular product. The more time we spend in our spa the more I realize that you helped us pick the perfect spa for our needs. Your recommendations we all spot on.

Once we purchased the spa it impressed the heck out of me that you were willing to come out to our home and do a site inspection, to help up determine the correct location to place the spa. You even spent the extra time to make sure I understood the answers to all of the 52 questions I had come up with since the purchase. I realize I was a pain during the site prep process and I am sure you had more important things to do than review pictures of my concrete pad or discuss 4 wire disconnects but you provided me with valuable information and made sure I had a concrete pad that would properly support my new spa. Thanks for actually looking at the pictures and not just saying it looked good enough as I concrete pad version 1.0 probably would have caused huge problems once the tub was filled with water. The upgrade to concrete pad version 2.0 was definitely needed and while my shoulder is still sore from mixing all that concrete, flattening it out and removing the dip was definitely the right call.

It is getting harder and harder to find companies and vendors who actually care about the product they are selling and spend the time to make sure the customer is getting the support they need. Everyone I have talked to at Crocker from Andrea in the office in Nashua to the Delivery guys Danny, Pete and Mike have all been very helpful and knowledgeable. The Crocker staff all really seem committed to making sure things are just right for the end customer.

To me a SPA is a big purchase and you and your team have done a great job of making me feel comfortable that I made the right decision. I feel that you and Crocker have done a great job, will continue to support me and are committed to standing behind the products you sell.

Thanks for a great spa buying experience.

Andrew G. Hamilton

P.S. Don’t worry I am sure I will still have questions so you will still be getting some poorly worded rambling emails from me. Also if you are even in the area feel free to stop in anytime, you are always welcome and I am sure I can come up with a few questions for you.

To Whom It May Concern,

I just wanted to express my sincere gratitude for the outstanding level of
service I received from Mike after purchasing our Spa from Crocker Sales. Not
only was Mike knowledgeable about the product he was kind and patience with me.

Mike is a very approachable salesman/serviceman and manager. He is a fine
communicator and an asset to any company that is lucky enough to employ him.

I'm so very glad that he helped us out. (and so thankful he gave out his cell
phone number on his day off!)

Thanks Mike!
You're the Best!!

Sincerely,

jenny frain

April 25, 2011

Mike,

Kim and I wanted to express our gratitude and satisfaction with our recent purchase of our Crosstrainer 2. As you know, Kim spent several hours researching several products before we made our decision to purchase a Crosstrainer 2. Although she spent a lot of time doing that research, we still had many questions. When we visited you in your Merrimack showroom we were very pleased with how you took the time to answer all of our remaining questions. You were also very patient in showing us the many features of the swim spa itself.

One of our priorities was to find a dealer that could also arrange the many logistics involved with the purchase, including pouring the cement pad and the necessary electrical work. Everything fell together nicely, on schedule, and within our budget. Two days after having the spa delivered we were enjoying it!

Everyone we worked with was exceptional. When the crew came out to pour the pad they were personable, friendly, and answered even more questions from us. The same crew delivered the spa and they were professional, courteous, and again, they answered another endless battery of our questions. Never once did they complain about the hard work they did – in fact, just the opposite – there was a lot of laughing that accompanied the delivery once the hard work was done. We all actually had a great time during that. That crew should be commended – we were surprised at their strength and skill. David, the crew leader, did a fantastic job of directing things and making sure everything was done correctly, right down to the perfect placement of the spa on its pad. Once the spa was on the pad, Bill did a great job over going over the chemicals and their use.

The reference to Sampson Electric was great! Dave came out and did a very clean, prompt job that worked right the first time. Again, he came in below our estimate, saving us more money.

Once the spa was filled and running we noticed one of the waterfalls wasn’t working. Jim was able to come out quickly, diagnose the issue and resolve it. The “Spa Doctor” was great, courteous and fast, showing us that we can count on Crocker Sales in the event we need future warranty work done.

As for the swim spa itself, we just LOVE it! We have experimented with all of the settings and we have discovered it has unlimited possibilities for both relaxing and working out. Even without the provided exercise gear, there are endless ways to enjoy low impact workouts while getting a massage at the same time! Our friends ask us about how great it is and we really can’t put it into words. I suppose we’ll just have to have more friends over more often! Oh, and another thing about the swim spa – I was originally worried about how loud it would be, but it’s whisper quiet!

From start to finish we have had nothing but a great experience working with Crocker Sales. Every person we’ve dealt with and every product we’ve experienced have been top-notch. Your people are personable, helpful, and we can tell you all enjoy doing what you do for a living. I bet it makes it much easier when you’re selling a great product such as the Crosstrainer 2!

Again, thank you all so much and for making our purchase of the Crosstrainer 2 such an enjoyable one!

Please feel free to share our opinions with your customers.

Kindest Regards,

Kurt & Kim Bunge
Maynard, MA

Mike,

My family and I cant thank you enough for introducing us to our new Exeter
spa. We were extremely impressed with your vast product knowledge and
attention to our needs while focusing on the all important budget when we
visited the Hot Tub Expo. Upon delivery, your staff was cordial and
knowledgeable when it came to pointing out the importance of testing (Which
they were spot on!) and what to expect in the days to follow.

We've had our spa for 6 months and we have enjoyed all the features and
relaxation for around $30 to run. Once again, Bravo Mike for being right on
with the cost to run! What a way to end your day relaxing with family in an Exeter Spa!

Sincerely,
The Maxwell's

Hi Mike,

I am the happy owner of the Master Spa Cross-Trainer for several months now. We previously had an above ground pool and separate hot tub. Living in New England, it stopped making sense to go through the efforts and cost of opening and closing the pool for only a few months use each year. We sold the pool and the hot tub and now have the use of both in a year round Master Spa. The care and maintenance is simple and knowing it is usable year round is wonderful. My husband has already used the Master Spa more times in a few months than he used the pool over 10 years! The wave technology is superior to other models we looked into. I love being able to switch between swimming easily or vigorously, and lounging in the hot tub side as often as I wish. I recommend this Spa to anyone and believe it is "the wave" of the future for any region that cannot use outdoor pools year round -- and even if they can!

Laura Bennett

Hi,

We Recently Purchased a H2X Swim Spa from you - While seeing the spa at a show in Wilmington we realized that’s what we wanted. The unit was delivered promptly and I have to say that the 4 young men that delivered it where EXCELLENT - it was a difficult task to maneuver the spa from the drive way to the pad. They worked very hard and seemingly enjoying their task, they put it perfectly in place. The unit was cleaned to perfection and all the instructions were presented to me in a very professional manner. We found all the staff in your company have been great with wether its by phone or in person. thanks all.

Jackie Rowe
Ken McCartney

Hi Mike,

I just wanted to send you a quick note to let you know how much we are enjoying our new spa. Seriously, one of the best decisions we've made. Everything from picking it out to delivery, setup, and support has been fabulous. I couldn't have ask for a better spa buying experience! You've been there to answer what seems to me like the silliest questions, try calling someone at costco to ask if you should shock your spa and how, they just dump and run. You've personally been there for us through the whole experience and I sincerely appreciate all your help and I would recommend buying a spa from Crocker sales to anyone. I will never go anywhere else again

Thank you,
Nick Lombardo

Dear Louis -

I'm writing today to let you know how much I appreciate the assistance of one of your employees, Richie Sevier.

This year, my in-ground pool was opened on June 10th. Unfortunately, the water was filled with bacteria and required much attention to get it ready for the season. We believe that a little critter must have met its demise in that water over the winter. I was heart-broken.

I worried that I didn't have enough knowledge about how the process works to properly stabilize that water. After all, I'm a city girl and I never had my own pool. Well, Richie and all his infinite wisdom provided all the necessary information to me. He went above and beyond when explaining how the chemicals work and what I should expect. Richie took the time to help me understand what I needed to do and walked me through the whole process, step-by-step. What seemed to be a complicated and burdensome deal, ended up being a very educational experience. He even followed up with phone calls to my home, re-enforcing my confidence that I would soon allow the kids to swim.

My girls have been thoroughly enjoying the pool ever since I got my "gold star" from Richie, just in time for this summer's heat wave. Thanks to your wonderful employees, Richie, Cherie, Sheryl, Tom, Jim and all the other who are really the ones that deserve that "gold star".

Thanks, again for everything!

Very truly yours,

Lisa Monteiro
Home Owner
Burlington, Ma

Just a few words of THANK You to Mr.Mike Peters of Crocker Sales.
We are new owners of your fine product and enjoying the spa very much.
The benefits to our health are outstanding and the upkeep is easy.
Our questions and concerns have been well taken care by Mike.
He is truely a great addition to CrockerSpa ,thanks again.

Ray and Lu Cote

Dear Crocker Sales

I just wanted to send a quick thank you regarding the support we received from both Richie Sevier and Jim MacLachlan. Both of these folks were instrumental in our recent purchase of a hot tub, and they backed up what they preached, when it came time to resolving an issue that had taken place with our hot tub.

Both of these individuals tried coaching us through the resolution of the issue over the phone, trying a few different suggestions without any success. With an office holiday party scheduled for 5:30 pm at my house, after a week of moving our offices, time was running out.

Just like a commercial, Jim arrived a little before 4:00 pm and had the issue resolved by 5:00
pm allowing plenty of time for the hot tub to heat up before some of the folks took advantage of
a nice soak in the tub.

Jim MacLachlan went above and beyond, not only getting to our house in Easton on a Friday afternoon but also following up with a phone call on Monday morning to make sure that we
were all set.

Thanks again to all the members of your team.

Sincerely,
Rich and Gail McGrath

Dear Hal Clipper

We would like to thank you for the fine job that Dave and John did building our gazebo and assembling our spa. They both are very polite and professional in their jobs. I commend Crocker Sales for having such fine employees working for them. Also your sales person Richie is very professional without being pushy.

We hope to continue doing business with Crocker Sales. When we get ready to replace our picture window for a bay window, we plan to have Dave and John do the work and we plan to recommend you to everyone we know.

Keep up the good work in maintaining helpful and professional employees like Dave, John, and Richie.

Sincerely,
Jim & Martha Resendes
E. Falmouth, MA

Dear Hal,

I want to commend your service department for the quick response time in the repair of our
new spa.

We have been very happy with our experience at Crocker Sales. Our sales person Richie has been helpful, even after the sale. Working with John and Richie on our recent problem shows
the commitment your company has toward customer satisfation.

We have recommended Crocker Sales to many of our friends.

Thanks again for the great service.

Sincerely,
Rick Goulter
Topsfield, MA

Dear Hal,

Since it was you who sold me my spa, I wanted to give you a little feed back regarding one of your employees. Just a nice story.

I'm a single mother living with my three kids (2 females!) in Newburyport. The day my spa was delivered, I had taken the afternoon off from work to buy an air conditioner for my living room. I
was home with my 19 year old daughter, opening the box and realizing there was no way I could possibly install a 14,000 BTU air conditioner alone! I was on the phone with the store trying to set up a time when a installer could come out when your guys pulled up with my new spa.

They were so cheerful and polite and before I even explained my dilemma they had my air conditioner installed! I didn't ask, they just did it! I offered them some cash which I practically forced on them! After the spa was installed and I finally forced a glass of water on them. Bradley explained the set up & operation of the spa and as they were leaving Bradley said there is a little gift for you under a video, after they left I realized it was the money that I had given them.

I think that kind of niceness should be recognized, so I just had to write this note. Also, Bob Sampson re-arranged his schedule so that I could have my spa ready when my daughter
came home from camp tomorrow night. You are a lucky company to have such a great team.

Patty Berhisy