Dear Crocker Sales

I just wanted to send a quick thank you regarding the support we received from both Richie Sevier and Jim MacLachlan. Both of these folks were instrumental in our recent purchase of a hot tub, and they backed up what they preached, when it came time to resolving an issue that had taken place with our hot tub.

Both of these individuals tried coaching us through the resolution of the issue over the phone, trying a few different suggestions without any success. With an office holiday party scheduled for 5:30 pm at my house, after a week of moving our offices, time was running out.

Just like a commercial, Jim arrived a little before 4:00 pm and had the issue resolved by 5:00
pm allowing plenty of time for the hot tub to heat up before some of the folks took advantage of
a nice soak in the tub.

Jim MacLachlan went above and beyond, not only getting to our house in Easton on a Friday afternoon but also following up with a phone call on Monday morning to make sure that we
were all set.

Thanks again to all the members of your team.

Sincerely,
Rich and Gail McGrath

Dear Hal Clipper

We would like to thank you for the fine job that Dave and John did building our gazebo and assembling our spa. They both are very polite and professional in their jobs. I commend Crocker Sales for having such fine employees working for them. Also your sales person Richie is very professional without being pushy.

We hope to continue doing business with Crocker Sales. When we get ready to replace our picture window for a bay window, we plan to have Dave and John do the work and we plan to recommend you to everyone we know.

Keep up the good work in maintaining helpful and professional employees like Dave, John, and Richie.

Sincerely,
Jim & Martha Resendes
E. Falmouth, MA

Dear Hal,

I want to commend your service department for the quick response time in the repair of our
new spa.

We have been very happy with our experience at Crocker Sales. Our sales person Richie has been helpful, even after the sale. Working with John and Richie on our recent problem shows
the commitment your company has toward customer satisfation.

We have recommended Crocker Sales to many of our friends.

Thanks again for the great service.

Sincerely,
Rick Goulter
Topsfield, MA

Dear Hal,

Since it was you who sold me my spa, I wanted to give you a little feed back regarding one of your employees. Just a nice story.

I'm a single mother living with my three kids (2 females!) in Newburyport. The day my spa was delivered, I had taken the afternoon off from work to buy an air conditioner for my living room. I
was home with my 19 year old daughter, opening the box and realizing there was no way I could possibly install a 14,000 BTU air conditioner alone! I was on the phone with the store trying to set up a time when a installer could come out when your guys pulled up with my new spa.

They were so cheerful and polite and before I even explained my dilemma they had my air conditioner installed! I didn't ask, they just did it! I offered them some cash which I practically forced on them! After the spa was installed and I finally forced a glass of water on them. Bradley explained the set up & operation of the spa and as they were leaving Bradley said there is a little gift for you under a video, after they left I realized it was the money that I had given them.

I think that kind of niceness should be recognized, so I just had to write this note. Also, Bob Sampson re-arranged his schedule so that I could have my spa ready when my daughter
came home from camp tomorrow night. You are a lucky company to have such a great team.

Patty Berhisy